Refund policy

Refund & Return Policy

We want you to love your purchase. If you're not satisfied, here's how we can help.

Return Window You may request a return or refund within 30 days of receiving your order.

Eligibility

Item must be unused and in its original condition
Proof of purchase (order number) is required
Item must show a manufacturing defect, damage during shipping, or significant difference from the product description

How to Request a Refund

Email us at kitdystore@gmail.com with your order number and a description of the issue
Attach photos of the product if it arrived damaged or defective
Our team will respond within 24–48 hours with next steps

Refund Process Once approved, refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Situations

Change of mind after 30 days
Item damaged due to misuse
Missing proof of purchase

Partial Refunds In some cases, we may offer a partial refund instead of requiring the item to be shipped back, especially for low-cost items where return shipping isn't practical.

Lost or Missing Packages If tracking shows your package as delivered but you haven't received it, please contact us within 7 days so we can investigate with the carrier.